Refund policy

RETURNS & DAMAGES

Every NONESAME print is one of a kind and made to order. Each is produced only after your purchase and cannot be resold. For this reason, all sales are final and we do not accept returns or exchanges for change of mind, including differences in perceived color, scale, or framing fit.

We stand behind the physical object. We will replace or refund any print that arrives damaged, defective, or materially different from what you ordered.

DAMAGED OR DEFECTIVE PRINTS
Email hello@nonesame.com within 14 days of delivery with your order number and photographs of the print and the packaging. We respond within 2 business days. Approved claims are reprinted and reshipped at no cost, or refunded in full if a reprint is not possible. We cover return shipping when a return is required; often it is not.

ORDER CANCELLATION
Orders can be cancelled for a full refund any time before production begins. Production typically starts within 2-5 business days of purchase depending on backlog. Email hello@nonesame.com to cancel.

LOST OR UNDELIVERED PACKAGES
Contact us if tracking shows delivery but the package has not arrived, or if tracking has not updated in 7 days. We will file a carrier claim and reprint at no cost.

EU AND UK CUSTOMERS
Consumers in the EU and UK normally have a 14-day right to withdraw from an online purchase. Under Article 16(a) of Directive 2011/83/EU and the equivalent UK regulations, this right does not apply to goods made to the buyer's specifications or clearly personalised. NONESAME prints are generated and produced individually for each order and fall within this exception. Your statutory rights regarding faulty or misdescribed goods are unaffected.

CONTACT
hello@nonesame.com — we reply within 2 business days.

NONESAME Inc., 1855 Industrial St. Ste. 616, Los Angeles, CA 90021